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Mote Desktop

Mote Desktop support

Run these checks before requesting help. If you still need a hand, email support@motedesktop.com.

Checks to run first

  1. Check that your PC and Hue Bridge or Sync Box are powered on and connected to the same local network.
  2. Check whether Windows Firewall, a VPN, or other security software is blocking local discovery.
  3. If the bridge is unreachable, restart Mote Desktop and use the reconnect action.
  4. Write down what you expected, what happened, and the steps needed to reproduce the problem.

Do not include credentials

Do not send Hue application keys, entertainment credentials, Sync Box tokens, bridge or Sync Box addresses, captured PC Sync content, or unrelated personal information with a support request.

Email support